About The Department

DGF India ITBPO supports the country business through IT infrastructure, information security, service management, business process optimization, user support, supplier coordination and digital adoption. The Information Security, Infrastructure and Service Management function enables reliable country IT operations, standardized service delivery, secure access, asset governance and cyber threat mitigation in alignment with regional and global IT requirements.

Job Summary

The Manager - Information Security, Infrastructure & Service Management leads India country IT infrastructure, information security and service management activities, including telecoms, end-user support, IT service delivery, user access, asset governance, supplier management and cyber threat mitigation. The role delivers required services at best value through efficient, standardized and modern IT service delivery while supporting safeguarding of business data, including GDPR-related compliance where applicable.

Key Responsibilities

Country IT Infrastructure and End-User Support





Lead country IT infrastructure services, including telecoms and end-user support.
Use modern infrastructure technologies to optimize performance, resilience and scalability.
Ensure reliable country communication systems that support effective collaboration across teams.
Support end-user experience and collaboration initiatives to improve operational effectiveness.

Country IT Service Delivery and ISM Rollouts

Streamline country IT service delivery to enhance overall productivity.
Support global ISM rollouts by standardizing IT processes and tools.
Drive service management discipline through clear ownership, escalation, reporting and continuous improvement.
Deliver required services at best value through effective and standardized IT service delivery.

Information Security and Cyber Threat Management

Implement and manage country IT security protocols.
Address cyber threats and coordinate mitigatio

📌 Manager - Information Security, Infrastructure & Service Management (Mumbai)
🏢 DHL Global Forwarding
📍 Mumbai