SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Location: Mumbai (Santacruz)

Department: Merchant Acquisition

Core Responsibilities

- Ensure adherence to all regulatory requirements, Card Scheme mandates, and internal bank policies for the Merchant Acquiring and Credit Card businesses.
- Track, follow up, and ensure timely closure of open issues arising from CIT, ORM, and PPAC observations before stipulated deadlines.
- Review regulatory‑linked processes for the business and conduct compliance testing/checks to validate control effectiveness and adherence.
- Conduct RCSA testing for the business unit and ensure timely reporting of operational risk events in line with bank guidelines.

Responsibilities In Detail

- Ensure full adherence to regulatory requirements, card network rules, industry standards and internal compliance, audit, risk and policy guidelines.
- Communicate bank and business policies effectively across the unit to ensure full understanding and implementation.
- Disseminate regulatory guidelines received from the Compliance team to all relevant stakeholders within the unit.
- Ensure timely and accurate implementation of regulatory requirements across all processes within the unit.




- Conduct implementation testing of significant regulatory guidelines in coordination with the Central Compliance team.
- Ensure timely submission of information and data requested by the Central Compliance team.
- Review regulatory correspondence and ensure accurate and timely submission of responses.
- Drive timely closure of pending open issues through follow‑ups and evidence verification.
- Verify closure evidence to ensure adequacy and compliance with regulatory and internal expectations.
- Ensure timely reporting and booking of operational loss events in accordance with operational risk policies.
- Ensure timely reporting of frauds and law enforcement notices in Yes Vigil.
- Conduct Root Cause Analysis (RCA) for high and significant operational risk events in coordination with the ORM team and implement mitigation measures.
- Ensure comprehensive and timely submission of RCSA, including risk registers, control self‑assessments and testing of assigned controls.
- Ensure that all unit records are maintained in accordance with the bank’s record management framework.
- Conduct periodic RCSA testing to ensure process controls, compliance, and mandate adherence.

📌 Process Manager (Compliance) (Mumbai)
🏢 Yes Bank
📍 Mumbai