Experience: 8+ years

Domain: Telecom | Contract Lifecycle Management (CLM) | Vendor & Spend Management

Role Overview

- Context66 is looking for an experienced Program Manager to support a strategic client engagement.
- The ideal candidate combines program management discipline with deep expertise in telecom contract lifecycle management, vendor management, and telecom expense management (TEM).
- Own contracts, billing, inventory, and vendor relationships across a large, complex telecom environment.
- Prior experience managing enterprise telecom contracts, carrier relationships, and spend optimization programs is a robust advantage.

Key Responsibilities

Contract Lifecycle Management (CLM)

- Own end-to-end contract lifecycle management for telecom vendor and carrier agreements, from drafting through negotiation, execution, renewal, and closeout.
- Lead contract negotiations with telecom vendors and carriers to secure favorable commercial terms, pricing, and SLAs.
- Manage contract renewals proactively, tracking key dates, obligations, and renegotiation windows to avoid lapses or unfavorable auto-renewals.
- Maintain a centralized repository of contracts, amendments, and related documentation with clear audit trails.

Telecom Expense Management (TEM) & Billing

- Oversee Telecom Expense Management (TEM) processes, ensuring accurate tracking, allocation, and forecasting of telecom spend.
- Manage AP/AR (Accounts Payable / Accounts Receivable) activity tied to telecom billing and vendor payments.
- Manage billing and invoice management workflows, validating invoices against contracted rates and resolving discrepancies.




- Conduct regular spend analysis to identify cost trends, anomalies, and optimization opportunities across the telecom portfolio.
- Drive cost optimization initiatives, including rate renegotiation, service consolidation, and elimination of unused or duplicate services.

Inventory & Vendor Management

- Maintain accurate inventory management of telecom assets, services, and circuits across the organization.
- Manage relationships with telecom vendors and carriers, holding them accountable to contractual and SLA commitments.
- Lead SLA management, tracking vendor performance against defined service levels and driving corrective action where needed.
- Serve as the primary point of escalation for vendor performance issues and service disruptions.

Dispute Resolution & Governance

- Lead dispute resolution efforts with telecom vendors, including billing discrepancies, service credits, and contractual disagreements.
- Establish governance frameworks, reporting cadences, and escalation paths for contract and vendor performance.
- Partner with legal, procurement, and finance teams to ensure compliance with contractual and regulatory requirements.
- Provide executive-level reporting on contract status, vendor performance, spend trends,



and risk exposure.

Understanding Of

- Line Provisioning & Order-to-Activate.
- Line Decommissioning & Reclamation.
- Invoicing, Billing & Cost Assurance.
- Contracting & Commercial Management.
- Vendor & Carrier Management.
- Aggregator Management.
- Intake Request Management.
- Policy, Governance & Compliance.

Required Experience and Skills

- 8+ years in Program Management, Contract Management, Telecom Expense Management, or Vendor Management roles.
- Proven experience with Contract Lifecycle Management (CLM), including contract negotiations and renewals.
- Strong background in Telecom Expense Management (TEM), billing and invoice management, and spend analysis.
- Experience with inventory management of telecom assets and services.
- Demonstrated success in dispute resolution and vendor management, including SLA management.
- Track record of driving cost optimization across large telecom portfolios.
- Strong negotiation, analytical, and stakeholder management skills.
- Ability to work cross-functionally with legal, procurement, finance, and technology teams.

Preferred / Good to Have

- Experience with TEM platforms/tools (e.g., Asignet, Tangoe, Calero, MOBI, Cass Information Systems, or similar).
- Familiarity with telecom carrier ecosystems, BSS/OSS systems, and network services.
- Experience working with enterprise-scale, multi-vendor telecom environments.
- PMP or similar program/contract management certification.
- Prior experience supporting Fortune 500 or hyperscale client engagements.

📌 Process Manager – Telecom Contract & Vendor Lifecycle Management (TEM) (India)
🏢 Context66
📍 India