Key Responsibilities
Design, develop, and maintain cloud contact center solutions using AWS and CaaS platforms.
Develop and enhance Amazon Connect contact flows, Amazon Lex chatbots/voice bots, routing strategies, and reporting solutions.
Build and maintain CI/CD pipelines on AWS or Azure for automated deployments.
Monitor application health, automate deployments, and optimize system performance.
Configure and support communication channels including Voice, IVR, Chat, SMS, and WhatsApp.
Integrate and support Conversational AI, sentiment analysis, and bot solutions.
Provide L3 application support, troubleshoot production issues, perform root cause analysis, and implement preventive measures.
Collaborate with cross-functional teams including business stakeholders, developers, QA, and operations to deliver scalable solutions.




Stay updated with emerging cloud technologies and continuously improve existing platforms.
Required Skills & Experience
4–5 years of hands-on experience with AWS and CaaS platforms (Amazon Connect, Genesys, RingCentral).
2+ years of experience in contact flow development, Amazon Lex, chatbots, voice bots, routing, and reporting.
Experience with CI/CD pipelines, deployment automation, and monitoring tools on AWS or Azure.
Robust understanding of Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis.
Experience in L3 production support, incident management, and troubleshooting.
Excellent analytical, communication, and problem-solving skills.
Ability to learn new technologies and work effectively in a collaborative, fast-paced environment.

📌 Amazon Connect | 4 YoE | Noida Location
🏢 UST
📍 Noida