Role: Tech Support Engineer
Department: Operation Location: Bengaluru, India Experience: 3–8 Years
Reporting To: Service Manager - Battery
Your Team:
We are looking for a Technical Support Engineer with solid expertise in electric vehicles, particularly in battery systems and vehicle diagnostics. The role involves providing technical support to field teams, resolving complex issues, and ensuring high uptime of EV systems.
Our philosophy:
Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build fast. Build passionately. Build to simplify.
Own it like you mean it.
What you’ll own:
You will ensure the smooth running of ground operations for Exponent After Sales Support across the EV vehicle fleet and help customers have a seamless, hassle-free experience. From uptime and field response to team leadership and relationship management, you will play a critical role in the team.
What you will do
Provide remote and on-field technical support for Electric vehicles.




Diagnose and troubleshoot issues related to: Battery packs (Li-ion), Powertrain
Analyze failure data and provide root source analysis (RSA).
Coordinate with OEMs, field service teams, and customers for issue resolution.
Ensure adherence to TAT (Turnaround Time) for issue closure.
Support battery swap operations and failure investigations.
Maintain service records and prepare technical reports.
Provide training and guidance to field technicians.
Escalate critical issues to engineering teams with proper documentation.
Perform and manage battery pack rework activities
Support Design for Service (DFS) activities by providing field feedback, improving serviceability, and driving design improvements for EV systems.
The ideal candidate requires
Diploma / B.E. / B.Tech in Automobile, Mechanical, or Electrical Engineering.
3–8 years of past experience in After Sales Operations and customer support (EV / commercial vehicle / bus

📌 Tech Support Engineer (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru