Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

Ascensus is seeking an experienced Director, Fraud Operations to lead the Fraud Investigations function and provide strategic direction for the organization's efforts to detect, investigate, mitigate, and prevent fraud and financial crime. This role is responsible for overseeing investigative operations, developing high-performing leaders and teams, driving fraud risk strategies, and ensuring effective controls across the fraud lifecycle.

The Director will be accountable for operational performance, fraud loss mitigation, workforce planning, regulatory and governance adherence, and continuous improvement initiatives. This leader will serve as a key partner to executive leadership, Risk, Compliance, Legal, Operations, and Technology teams to strengthen fraud prevention capabilities, address emerging threats,



and support the organization's long-term fraud risk management strategy.

The ideal candidate is a proven fraud leader with deep investigative expertise, solid people leadership experience, and a demonstrated ability to build scalable programs that balance risk mitigation, operational efficiency, and client experience.

Section 2: Job Functions, Essential Duties and Responsibilities

Establish the strategic vision, objectives, and performance standards for the Fraud Investigations function.
Own departmental performance, including fraud losses, service levels, productivity, quality, employee engagement, and operational effectiveness.
Provide executive oversight and direction for significant, complex, or high-profile fraud investigations and emerging fraud threats.
Develop workforce plans, organizational structures, and talent strategies to support business growth and evolving fraud risk.
Identify fraud trends, systemic risk

📌 Director, Fraud Operations (Hyderabad)
🏢 Ascensus
📍 Hyderabad