Are you someone who enjoys diving into data, working with CRM tools, and collaborating across teams to drive business growth? We’re looking for a proactive Product Support Engineer to support lead generation and operations. In this role, you’ll work closely with sales, marketing, and leadership teams to analyze leads, troubleshoot basic issues, and optimize reporting to help boost conversions.

In this role, you'll be the first point of contact for production issues. You'll monitor system health, investigate alerts, and work with Engineering, DevOps, Product, and Customer Support teams to fix problems fast. From resolving customer support tickets to setting up alerts and dashboards, your work will directly impact the stability and reliability of our services.

If you're hands-on with monitoring tools, understand cloud basics, can dig into logs, and are eager to take ownership of production support, we'd love to connect with you.

Key Responsibilities:
● Monitor system health and performance using tools like Grafana, New Relic, Datadog, Sumo Logic, Dynatrace, etc.




● Create and maintain dashboards, alerts, and log queries to improve visibility and issue detection.
● Respond to and resolve support tickets by working closely with customer support and engineering teams.
● Use Jira to track issues, bugs, and tasks; keep them updated with transparent status and progress.
● Document processes, known issues, and solutions in Confluence and maintain operational playbooks.
● Troubleshoot and analyze production issues using logs and monitoring data.
● Support root cause analysis and contribute to post-incident reviews.
● Assist in automating routine tasks and improving support workflows.
● Communicate effectively with both technical and non-technical stakeholders.
● Apply basic SQL and programming knowledge for debugging and data checks.
● Collaborate with engineering, DevOps, product, and customer support teams to ensure fast resolution and continuous improvement.

What We’re Lookin

📌 Site Reliability Engineer (Mumbai)
🏢 Kissht
📍 Mumbai