About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Director/AVP – Solution Architect (Healthcare)
The Director CX Solutions will support the CX Solutions team in designing, developing, and deploying customer experience (CX) solutions tailored for Healthcare clients. The role involves working closely with cross-functional teams to gather requirements, analyse business challenges,



and contribute to solution development and pre-sales activities. The ideal candidate will have a solid understanding of Healthcare-specific CX challenges and technologies, and will play a key role in solution documentation, cost-benefit analysis, stakeholder coordination, and implementation support.

Location: Mumbai /Bangalore/ Hyderabad/ Remote

Roles & Responsibilities:
Requirement Gathering & Analysis:
Collaborate with sales, pre-sales, and operations teams to understand client pain points and business goals.
Analyze domain specific challenges such as customer churn, billing disputes, and service reliability.
Solution Development Support:
Assist in designing CX solutions aligned with healthcare business objectives (e.g. billing, claims, in network etc.).
Contribute to the creation of solution documentation including architecture overviews, value propositions, and cost-benefit analyses.
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📌 Director - Solution Architect(US Healthcare) (India)
🏢 Firstsource
📍 India