Job ID: QTSUL08430 Experience: 8+ Years Location: Pune / Hyderabad Work Mode: In office / Hybrid as required by the project Role Summary We are looking for an experienced Service Now Program Manager to manage end-to-end Service Now programs across business engagement, platform delivery, project management, operations, governance, and continuous improvement. The ideal candidate should combine strong Service Now functional knowledge with proven program management, stakeholder management, delivery governance, and operational leadership skills. Key Responsibilities Business & Stakeholder Management Act as the primary Service Now engagement point for business and technology stakeholders. Understand business requirements, pain points, and objectives and map them to Service Now capabilities. Facilitate discussions with Process Owners, Product Owners, Architects, SMEs, and business teams. Manage priorities, dependencies, risks, escalations, and stakeholder expectations. Provide clear status updates and recommendations to senior leadership.



Program & Project Management Manage end-to-end Service Now implementations, enhancements, releases, and operational initiatives. Establish project plans, milestones, dependencies, resource plans, and delivery timelines. Manage multiple initiatives across Service Now modules and teams. Track scope, budget, risks, issues, dependencies, and overall delivery health. Coordinate internal teams, Service Now partners, vendors, and business stakeholders. Ensure delivery within agreed timelines, quality standards, and scope. Service Now Functional & Capability Management Maintain strong knowledge of Service Now platform capabilities. Recommend OOTB Service Now functionality before considering customization. Coordinate with Architects and SMEs to validate technical feasibility. Translate requirements into Epics, Features, User Stories, acceptance criteria, and deliverables. Support Service Now roadmap and backlog prioritization based on business value

📌 Servicenow Program Manager (Bengaluru)
🏢 Qloron
📍 Bengaluru