Job Title: Office Administrator/Estimator

Responsibilities:

 Managing office administrative activities

 Maintaining compliance and completing work in a timely manner

 Ensuring all job files are properly audited and contain all required documentation

 Managing the efficient operation and appropriate support of all business functions

 Answering calls, providing customer service with empathy and documenting messages

 Identifying potential issues and providing effective solutions

 Maintaining communication with various parties over the phone or by email

 Managing and improving customer satisfaction, including the resolution of complaints

 Representing the Company with honesty, integrity, and professionalism

 IT support, facilitating weekly computer backups, software upgrades and organization

 Assist in tracking employee hours and expenses for projects

 Conduct research and gather data for a variety of projects or business development plans

 Utilizing specialized software for data analysis, forecasting, budgeting, and project management

 Supporting marketing efforts and continuing to grow personally and professionally in the business

 Mentoring recent colleagues when needed to efficiently perform all assigned tasks.

Proficient in utilizing Microsoft Office Suite

 Comfortable with VOIP services and 24/7 work timings

 Ability to work independently as well as part of a team

Qualifications:

 Excellent communication skills in English with the ability to work effectively with customers, vendors,



employees, and management.

 Master's degree in Accounting or Engineering preferred / Any graduate

 Additional qualification as an administrative assistant or cost estimator will be preferred

 Proficient in utilizing Microsoft Office Suite

Compensation:

 Starting monthly gross salary of 40k

 Opportunity to earn a monthly bonus

 Training provided with a stipend

Job Types: Full-time, Permanent

Benefits:

 Health insurance

 Leave encashment

 Provident Fund

Ability to commute/relocate

Experience:

 International voice process: 2 years experience in dealing with American clients over the phone

 Strong organizational skills with attention to detail and critical thinking

 Multi-tasking and navigation in a Windows setting

 Willingness to learn and passion for helping others

 Prior experience in International BPO/KPO specifically in US process is highly valued

 Excellent verbal and written communication skills are essential for interacting with customers effectively

 Ability to handle customer inquiries and resolve issues efficiently

 Strong interpersonal skills to build rapport with customers and handle difficult situations calmly

Language: English (Required)

Shift availability: Night Shift (Required)

Location:- Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor's (Required)

Interesed candidates can call or drop your CV - (phone hidden) | (phone hidden)

📌 Office Admin/ Estimators (India)
🏢 Skywings Advisors
📍 India