Description:

The role is responsible for providing day-to-day technical support to employees
across hardware and software systems to ensure smooth IT operations and user
productivity. The role focuses on diagnosing issues through user interaction,
performing troubleshooting and fault rectification, and delivering timely and
effective resolution of user problems, queries, or complaints. The role handles
end-to-end first-line support, coordinates with internal teams for issue
escalation, and ensures accurate incident documentation. The role emphasizes
service quality, responsiveness, adherence to IT policies, and information
security practices, contributing to a reliable and user-centric IT support
workplace.

Essential Functions:
* Provide first-line support for hardware and software issues





* Diagnose issues through user interaction and system checks

* Perform troubleshooting and fault rectification

* Escalate complex issues as per defined protocols

* Ensure timely resolution of user queries and complaints

* Document incidents, resolutions, and follow-ups

* Support system access, device setup, and configurations

* Adhere to IT policies, security standards, and SLAs

Additional Responsibilities:

QUALIFICATIONS

Education:
* Bachelors Degree (BA/BS) B.Tech - Required

* Master Degree (MS/MA) M.Tech - Preferred

Experience:
* 5 years or more in 5 - 8 Years

Specialized Knowledge: Licenses:

📌 Executive, IT User Support (Ahmedabad)
🏢 Amneal
📍 Ahmedabad