About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Required Qualifications
6 - 8 years of experience in technical project management or delivery management, with at least 3 - 4 years in contact center technology or CX AI implementations
Working knowledge of conversational AI, voicebot, chatbot, agent assist, or QA automation solutions - architecture, deployment models,



and integration patterns
Hands-on familiarity with cloud platforms (AWS, Azure, or GCP) - VPC configuration, networking fundamentals, security groups, and deployment pipelines
Understanding of enterprise telephony: SIP trunking, SBC configuration, SIP URI routing, call flow design, and integration with CCaaS platforms such as Genesys, Five9, NICE, Avaya, Twilio, MaxContact, Cisco, or LiveVox
Proficiency with PM and delivery tools - Jira, Confluence, Smartsheet, MS Project, or equivalent, and experience running agile or hybrid delivery models
Solid project management fundamentals - project planning, risk management, dependency tracking, and stakeholder communication
Ability to read and review technical architecture diagrams, API documentation, and integration specifications
Excellent communication skills - able to operate credibly in both technical deep-dives and executive status reviews

Preferred Qua

📌 Technical Project Manger CX (India)
🏢 Firstsource
📍 India