We are looking for a proactive and detail-oriented Assistant Branch
Manager-Inbound to oversee the daily operations of our branch. This role
involves ensuring compliance with regulatory and audit requirements, managing
customer service processes, and maintaining operational efficiency. The ideal
candidate will have strong leadership skills, a thorough understanding of
banking operations, and a commitment to delivering exceptional customer
experiences.

RESPONSIBILITIES

1. Oversee day-to-day branch operations, ensuring smooth and effective
functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory
requirements.
3. Authorize and verify system inputs for customer transactions and service
requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s
cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times
(TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to
CPC/RPC.

📌 Assistant Branch Manager-Inbound-Branch Banking-Service (Pune)
🏢 Kotak
📍 Pune