About The Company

Questhiring is a leading organization dedicated to delivering innovative technology solutions and exceptional support services to clients across various industries. With a focus on leveraging cutting-edge tools and platforms, Questhiring strives to enhance operational efficiency and drive digital transformation for its customers. The company fosters a collaborative and inclusive work environment, encouraging continuous learning and professional growth among its employees.

Committed to excellence, Questhiring values integrity, innovation, and customer satisfaction as its core principles.

About The Role

We are seeking a highly skilled and experienced CRM Platform Support Lead to join our dynamic team at Questhiring. This role is pivotal in managing the day-to-day operations, support, and continuous improvement of the Microsoft Dynamics 365 CRM platform. The ideal candidate will have a strong background in CRM support, technical management, and team leadership.

You will be responsible for troubleshooting complex CRM issues, overseeing platform configurations, managing integrations, and ensuring the overall health and security of the CRM workplace. This position offers an excellent opportunity for a professional who enjoys working in a fast-paced environment, leading support teams, and contributing to strategic CRM initiatives.

Qualifications The ideal candidate should possess a minimum of 5+ years of experience working with Microsoft Dynamics 365 CRM, with a solid understanding of CRM configuration, development, and support. Proficiency in Power Platform, Power Apps, and Power Apps Portals/Pages is essential. Strong technical skills in C# / .NET, plugins, SSIS, and Azure Cloud are required.

Experience with SQL Server, web services,



API development, and cloud-based integrations is also necessary. Candidates should have familiarity with MVC architecture, Azure DevOps, and Agile methodologies. Additional experience in the health insurance or insurance domain, NoSQL databases, and team mentoring will be considered advantageous. A proactive, detail-oriented approach with excellent stakeholder management skills is essential for success in this role.

Responsibilities

- Manage daily operations and provide technical support for the Microsoft Dynamics 365 CRM platform, ensuring high availability and performance.
- Diagnose and resolve CRM issues, incidents, and service requests promptly to minimize business disruption.
- Oversee CRM changes, updates, configurations, and deployments, ensuring adherence to best practices and compliance standards.
- Monitor CRM system performance, identify bottlenecks, and implement improvements to optimize platform efficiency.
- Lead data migration, data cleansing, and maintain data quality and security protocols.
- Support and enhance CRM reports and dashboards to facilitate business insights.
- Collaborate with business teams to understand requirements and develop tailored CRM solutions.
- Manage integrations between CRM and other enterprise systems, ensuring seamless data flow and process automation.




- Maintain comprehensive technical documentation for CRM configurations, customizations, and procedures.
- Ensure CRM security, compliance, and data protection measures are implemented and maintained.
- Coordinate with vendors and manage SLA agreements to ensure service excellence.
- Mentor and guide support team members, fostering a culture of continuous improvement and technical excellence.
- Work closely with IT, business, and other technology teams to align CRM strategies with organizational goals.
- Participate in ongoing CRM enhancement initiatives, including new feature rollouts and process improvements.

Benefits Questhiring offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. This includes competitive salary packages, health insurance coverage, and opportunities for continuous learning and development. Employees will have access to flexible work arrangements, including hybrid work models, and participate in various employee engagement programs. We also provide a collaborative work environment that encourages innovation, recognition, and career advancement. Our commitment is to create a workplace where employees feel valued, motivated, and empowered to achieve their best.

Equal Opportunity

Questhiring is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe in fostering a workplace where everyone has the opportunity to grow, succeed, and contribute to our shared success.

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