This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud Support Engineer based in India.
This role offers the opportunity to support customers operating critical workloads across Linux, cloud, and open source environments.
You will act as a trusted technical advisor, helping engineering teams troubleshoot complex infrastructure and application issues.
The position combines hands-on technical problem solving with strong customer communication and relationship management.
You will investigate incidents, analyze logs and stack traces, identify root causes, and collaborate with engineering teams on effective resolutions.
You will also contribute to the broader technical community by documenting solutions and sharing knowledge through accessible technical resources.
The role suits a curious and empathetic engineer who enjoys solving challenging problems while helping customers succeed with open source technologies.




You will work in a highly distributed environment with global collaboration and opportunities for continuous learning and skilled growth.
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Accountabilities
Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.
Take ownership of assigned support cases, maintain clear communication, manage expectations, and ensure commitments are delivered consistently.
Collaborate closely with internal engineering teams and regional technical peers to investigate difficult problems and coordinate fixes.
Develop a robust understanding of the Ubuntu development and release lifecycle to provi

📌 Cloud Support Engineer (India)
🏢 Jobgether
📍 India