Location: Delhi
Employment Type: Full-time
Experience: 1 - 3 Years

Job Overview
We are seeking a detail-oriented and analytical Business Analyst to own MIS, reporting and process governance across the organisation. Beyond running day-to-day dashboards and reports, this role is responsible for mapping and standardising critical processes across Sales, Pre-Sales, Operations, Finance, Product, Marketing and Customer Service; building a single source of truth for core business definitions and data; and driving the shift from manually prepared MIS to automated, SLA-governed
reporting that surfaces real business insight rather than just numbers.

Job Roles and Responsibilities
Process Mapping & Governance
• Map end-to-end processes across Sales, Pre-Sales, Operations, Finance, Product, Marketing, Customer Service and other functions, with a defined process owner and turnaround time (TAT) for each.
• Conduct monthly gap reviews to identify process breaks, ownership gaps and inefficiencies, and drive closure withstakeholders.
SOP Development & Standardisation
• Create,



standardise and maintain SOPs for all priority workflows, with version control on every document.
• Track and improve SOP compliance across departments, and update SOPs as processes evolve.
Data Flow Alignment & Single Source of Truth
• Define how information should move between departments and systems, mapping every critical data field to a explicit source and owner.
• Progressively reduce duplicate manual data entry by identifying and eliminating redundant capture points.
• Establish and document standard, organisation-wide definitions for key metrics such as Booking Value, Margin, Cost, Collection, Conversion and Cancellation, keeping reconciliation variance between departmental reports below 2%.
Departmental MIS, Dashboards & Cross-Department Reporting
• Create, maintain and optimise dashboards using Power BI and/or Tableau, and establish micro (departmental) and macro (management) level reporting for every

📌 Business Anaylst (New Delhi)
🏢 Cox & Kings
📍 New Delhi