Lead Product Designer - is at the heart of our Digital office design process. Our Designers are a diverse and passionate team of strategic, empathetic, Tactical, and creative thinkers who envision, and craft digital services based on deep understanding of customer needs as well as business needs.

The Design Lead contributes to activities on projects, including client workshops, creative brainstorms, and service definition.

The Design Lead leads the design delivery on multiple channels and entities, managing multi-disciplinary teams of designers and is responsible for the quality of project deliverables. The Design lead will be hands on with delivery project work but also comfortable providing design leadership and managing client relationships.

The Design Lead will work with UX designers, UI Designers, Researchers, Service designers, Digital Transformation experts, , solution architects and data scientists to drive improvements to journeys based on data and evidence.

Key Responsibilities:

Communicate and articulate design decision through visual, written and verbal means




Lead conversations with 3rd parties and business stakeholders on maps, flows and emotional maps
Work with stakeholders to ‘extract’ project goals or deliverables and expectations including KPIs
Create outputs or slides of ‘success’ highlighting improvements of journey evidencing the before and after benchmark
Prepare reports and present findings of usability tests and user testing outcomes to support success of design assumptions
Analytical experience looking at what works leveraging skills and intuition to ideate ideas that test well or resonate with customers
Use design theory to persuade customers using intuitive design practices enhancing experiences and reducing friction with measurable successes
Design and create digital experiences that will position the mobile app in the #1 global ranking
Measure effectiveness of work delivered
Manage stakeholders and senior executives’ expectations
Res

📌 Lead Product Designer (Bengaluru)
🏢 Emirates NBD
📍 Bengaluru