Technical Responsibilities

* Possess working knowledge of infrastructure devices including:
* Routers
* Switches
* Wireless Access Points
* Network Racks and Structured Cabling
* Basic LAN and WAN concepts
* Understand installation and validation processes for network equipment.
* Perform initial troubleshooting for infrastructure-related issues.
* Validate deliverables such as installation photos, cabling confirmation, and
device connectivity.
* Ensure field execution aligns with technical scope and device configurations.

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Stakeholder Interaction and Global Coordination

* Interact effectively with multiple stakeholders globally across APAC, EMEA,
and AMER regions.
* Coordinate with:
* Field technicians
* Vendors and supplier partners
* Project Managers
* Resource Coordinators
* Customer site contacts
* Manage bridge calls during execution windows.
* Maintain clear and professional communication across different time zones.





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Reporting and Documentation

* Prepare and share structured reports with stakeholders.
* Maintain and update project trackers and documentation.
* Share daily execution updates, risk reports, and closure summaries.
* Ensure documentation accuracy including runbooks, coordination plans, and
execution reports.
* Support utilization, status, and operational reporting requirements.

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Qualifications

* Bachelor’s degree or equivalent experience.
* Minimum 2 to 4 years of experience in technical coordination, infrastructure
support, or international call center environments.
* Robust understanding of infrastructure devices and network fundamentals.
* Knowledge of router, switch, and access point installation processes.
* Excellent verbal and written communication skills.
* Strong interpersonal skills with abi

📌 Tech Coordinator (Bengaluru)
🏢 Black Box
📍 Bengaluru