Role Overview

The Client Account Manager – AI Division will be responsible for independently managing client accounts, building strong client relationships, understanding business and operational requirements, identifying AI and automation opportunities, and ensuring smooth coordination between clients and internal AI teams.
The ideal candidate should possess strong client management and communication skills, proven experience in managing accounts and stakeholders, a consultative approach to understanding business problems, and a strong practical understanding of the AI ecosystem and its business applications.

Key Responsibilities

Independently manage day-to day communication with assigned clients and build strong, trusted professional relationships.
Develop a strong understanding of client businesses, goals, challenges, workflows, tools, and operational processes.
Lead client discovery conversations to understand business requirements, pain points, and desired outcomes.
Identify and recommend relevant AI, automation, and technology opportunities based on client business needs.




Act as the primary liaison between clients and internal AI Strategy, Adoption, and Execution teams to ensure seamless communication and delivery.
Lead regular client meetings, onboarding discussions, account reviews, project discussions, and stakeholder interactions.
Translate client requirements and business problems into explicit briefs and actionable requirements for internal teams.
Support and/or lead AI Assessments, Audits, Blueprints, and AI adoption roadmaps for assigned accounts.
Map client workflows and identify repetitive, manual, time-consuming, or inefficient processes that can benefit from AI or automation.
Manage project expectations, timelines, feedback, dependencies, blockers, and scope throughout the client engagement.
Proactively identify and address client concerns, risks, and escalation points while coordinating with internal teams for timely resolution.
Ensure clients und

📌 Client Account Manager (Ahmedabad)
🏢 E2M
📍 Ahmedabad