FyneHand has been mandated to hire a Zonal Director for a leading group of hospitals. The job is based in Gurugram / NCR or relevant zone

Role Purpose: The Zonal Director will provide strategic and operational leadership across multiple hospitals/units within the assigned zone, driving business growth, profitability, operational excellence, patient experience and clinical collaboration.
The role will be responsible for ensuring that individual hospitals operate as high-performing, integrated businesses while maintaining standards of clinical excellence, quality and patient-centric care.

Key Responsibilities
1. Zonal Business & P&L; Leadership
Own overall revenue, profitability and business performance across the zone
Drive growth through improved capacity utilization, specialty performance, new services and market development
Monitor key metrics including revenue, EBITDA, occupancy, ARPOB, ALOS and specialty-wise performance
Identify opportunities for cost optimization and operational efficiencies
2. Hospital Operations




Provide strategic oversight to the operations of hospitals/units within the zone
Ensure consistent operating standards, processes, governance and performance across units
Improve patient flow, capacity utilization, productivity and service delivery
Establish performance dashboards and regular business reviews
3. Clinical & Doctor Engagement
Build robust relationships with senior clinicians and medical leadership
Partner with clinical teams to drive specialty growth, doctor productivity and patient volumes
Facilitate collaboration across hospitals and specialties
Ensure operational decisions support clinical excellence and patient outcomes
4. Patient Experience & Quality
Drive consistent standards of patient experience and service excellence across the zone
Monitor NPS, patient satisfaction and complaint resolution
Ensure adherence to quality, patient-safety, regulatory and accreditation standards
5. Strategic Growth
Identify opportunities for market

📌 Zone Director (Gurugram)
🏢 FyneHand
📍 Gurugram