CRM- Job Description
Role Overview:
The Control Room Specialist is responsible for overseeing real-time operations, ensuring smooth execution of processes, and coordinating with on-ground teams to maintain efficiency. This role requires strong analytical skills, problem-solving abilities, and a proactive approach to managing day-to-day challenges.
Key Responsibilities:
1. Real-Time Monitoring & Operations Management
Supervise Control Room Activities: Oversee daily control room operations, ensuring that all activities related to fleet tracking, battery swapping, and station performance are executed smoothly. Ensure a proactive approach to identifying and resolving operational bottlenecks.
Monitor Live Dashboards and Performance Metrics: Track real-time data from dashboards and operational tools to monitor vehicle movements, swap station efficiency, and charger availability. Utilize performance insights to adjust workflows and prevent disruptions.
Ensure Adherence to SOPs and Safety Protocols: Enforce company guidelines, safety procedures, and compliance requirements.



Conduct regular checks to ensure control room executives and field staff are following standard operating procedures, minimizing risks, and improving workplace safety.

2. Coordination & Communication
Act as the Central Point of Contact: Serve as the primary communication hub between field teams, operation managers, and senior leadership, ensuring timely updates, issue resolution, and smooth coordination.
Coordinate with Maintenance Teams for Quick Issue Resolution: Work closely with the maintenance and technical teams to diagnose and address vehicle, battery, and charging station issues promptly. Ensure a structured escalation matrix is in place for critical failures.
Facilitate Effective Communication with Stakeholders & Vendors: Establish structured reporting and feedback mechanisms with vendors, suppliers, and internal teams. Maintain transparent and skilled communication to streamline issue res

📌 Control Room Executive (Bengaluru)
🏢 Yuma Energy
📍 Bengaluru