Profile- ORDER MANAGEMENT
Job Location-Bangalore
Immediate Joiners Only
Rotational Shifts, Cab Available
Experience Reqd-2-5years, Package-4 to 5.5lpa
Expertise Preferred Order Management /Q2C/S2F
Responsibilities

Manage end-to-end customer order operations.
Process and validate customer orders, requests and transactions within SLA.
Work on SAP and Salesforce.
Manage and close Salesforce cases within defined timelines.
Handle customer returns and defective claim validation.
Investigate chargebacks and order/delivery discrepancies.
Support Credit/Debit Memo activities and maintain proper documentation.
Prepare operational reports and perform data validation.
Escalate exceptions, system issues and non-standard requests.
Identify recurring issues and support process improvement & automation.
Participate in training, knowledge transfer and customer governance meetings.
Maintain SOPs, trackers and process documentation.
Qualifications

Graduate with 2–3 years





Required Skills
Strong experience in Order Management / Order-to-Cash (O2C).
Hands-on experience with SAP.
Experience with Salesforce preferred.
Good knowledge of Order Processing & Order Validation.
Experience in Returns, Defective Claims & Chargebacks.
Understanding of Credit/Debit Memo processes.
Good knowledge of SOP, SLA, Reporting & Data Validation.
Robust communication, problem-solving and stakeholder management skills.
Immediate Joiner / Short Notice candidates preferred.
Preferred Skills
Order Management | O2C | SAP | Salesforce | Order Processing | Returns | Chargebacks | Credit/Debit Memo | SLA | SOP | Data Validation | Customer Service

Pay range and compensation package
Package-5.5lpa Experience-2.5yrs +

Equal Opportunity Statement
We are committed to diversity and inclusivity.

📌 Order Management Specialist (India)
🏢 Innova ESI
📍 India