Job Summary

This position will manage the ARU for Sal PL Prime. The person will be responsible to drive Flexi Utilisation of salaried customers.

Culture Anchor: Work Hard - Consistently puts in effort, plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with the organization's policies. Act with Integrity.

Responsibilities

- Managing Call Center agents to deliver ARU volumes to increase overall Flexi utilization

- Achieving volume targets and managing Call Center Agent Metrics

- Identifying the need of sales skills for agents and conducting regular trainings

- Monitor & measure key conversion, productivity & data penetration metrics

- Retaining high performers and replace poor performers

- Take care of customer escalations and complaints

Required Qualifications and Experience

- Good experience of MS Excel

- Valuable understanding of MIS reporting and Audit

- Excellent communication skills.

- Excellent Team Handling and problem resolving ability.

- Exceptionally high motivational levels and needs to be a self-starter

📌 Manager - SALPL - Prime (Pune)
🏢 Bajaj Finance
📍 Pune