Job Summary

Be the first line of control for SCCL COO function Operational Risk & Conduct related matters,
Be the Country Process Owner for applicable processes in the Operational Risk Framework.

Key Responsibilities

Strategy

Effective Implementation of the Operational Risk Framework
Establish OR standards/controls aligned to the Process Universe
Support business in minimizing operational risks and losses, and proactive identification of risks and concerns, including escalation to all relevant stakeholders
Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls
Act as coordinator for various internal/external audits/reviews and liaise with various stakeholders to ensure timely and accurate information is provided.

Leadership Capability, People and Talent

To be the source of reference within the business in facilitating/promoting the understanding of OR & Conduct requirements.
Identify knowledge gaps, facilitate development of training material,



and arrange relevant business training on key Conduct Risk and Governance matters.
Coordinate and lead the identification, presentation and resolution of Conduct issues through entity level business risk forums (ERC) to ensure there is adequate governance, oversight and monitoring of risk.
Lead through example and build the appropriate culture and values. Set appropriate tone and work in collaboration with External Partners and Internal stakeholders.

Risk Management

The incumbent will be responsible for effectively conducting risk management by understanding all the processes and risks associated with Sales / Service / Operations. The incumbent, through structured and thematic reviews will be required to highlight any potential failures that may pose risks/issues to the entity / Group, with primary focus on Conduct & Operational risks. Should proactively identify gaps in processes that could lead to Frauds in the entit

📌 Head - Conduct & Governance (Mumbai)
🏢 Standard Chartered India
📍 Mumbai