This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know wide-ranging backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

What you'll do:

The two main aspect of the role would be to represent HPE Networking customer service to the customer and as representative of the customer back to Juniper.




Act as a single point of contact for post-sales customer service issues in the account for the customer, partners, and account team. Understand customer lifecycle to deliver efficiency and effectiveness to the customer.
Support the account/customer with alignment to services sales and product sales activities.
Tracking and managing the deliverables of HPE Networking Foundation care, Advanced Care, Premium Care.
Help support cases resolved as per SLAs and expedite/escalate critical issues among HPE Networking technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution.
Proactively escalates and brings people with required expertise together to bring critical and important issues to closure.
Act as an interlock between Customer and HPE Networking Professional Services, Advanced Services and Education Services for the services to be delivered to the customer.
Coordinate and oversee all customer service delivery into the account.

📌 Sr. Technical Service Advisor (Bengaluru)
🏢 HPE Aruba Networking
📍 Bengaluru