Job Purpose

The Team Member- AP Helpdesk needs to have complete knowledge of Invoice Processing end to end and is responsible to discharge the P2P support and assurance function in managing the Vendor Invoice quarries, STT (single ticketing tool) address all user quarries and ensure to support IP team.

ORGANISATION CHART

Team Lead – AP Assurance --> Team Members – AP Assurance

Responsibilities

KEY ACCOUNTABILITIES

Key Performance Indicators (KPIs)

Accountabilities and Operations

To review and attend to the queries received from business users and vendors and STT (Single ticketing tool) vendor invoice and Urgent payment related requirement receiving thr. STT coordinate with internal IP team and Payment teams adhere to complete with the SLA prescribed TAT and also addressing vendor invoice query which emails are received through vendor quarry mail ID
Additional / adhoc Tasks assigned by TL/Manager (e.g. MAG and other Audit support, MIS, Provision support, Business Requests, Transition etc as per the business need
Ensuring the comments are updated by the User dept




MSME vendor invoices related user follow-ups for get it accounting with the time lines
Ensure make analysis the pendency of Invoice > 30 days and get is coordinate with user Dept. and get it cleared.
Checking the Quality of the referrals on daily basis Follow up with BCC, CPD and MDM team on DP’s clearing.
Sending NP Updating report on daily basis
Active DP’s user validity check RCM report sending daily basis
L1 comments updation for sending emails
Supporting samples document to the Auditors whenever is required
% SLA Adherence / Accuracy

Reporting and Financial Documentation

Noncompliance data updating
Cancelled DPs report & also monitoring the C&C; role and HR_Hold Non-Technical DPs
verification of duplicate invoice accounting through the idea Tool on daily basis
Maintain effective communication channels for query resolution and provide timely updates.
% SLA Adherence / Accuracy

📌 Junior Executive (Hyderabad)
🏢 GMR Group
📍 Hyderabad