CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you’re looking for a new role that will both challenge and excite you in equal measure, and you’re not afraid of ambitious targets, then we could be the place for you.

Who We Are
Our mission is to maximise the conversion potential of EVERY website, turning live chat into an indispensable revenue solution for businesses across the world. We do this through our SmartChat solution that has transformed live chat from a customer support cost to a conversion rate optimisation tool for over 300 global brands, supercharging their website performance in the process.
In four short years, we’ve grown from a founder-led business to a team of over 100 employees spanning three countries. However, we’re still at the tip of the iceberg. So, if you’re looking to join a fast-paced, ambitious company with a customer-centric mindset, then look no further.

What the Job Involves

Ownership of all aspects of Chat Operations across the business, which includes:




● Effectively engaging with chat visitors, often several at a time and under pressure during peak periods.
● Learning recent knowledge banks and understanding the nature of new clients and their products or services.
● Learning and following established key operator questions and scripts.
● Writing leads within a set timeframe and including appropriate and correct pieces of information.
● Sending leads to the correct client, email address and with the correct transcript.

What makes you an Ideal Candidate
● Understanding live chat and experience with live chat platforms.
● Demonstrable ability to understand and respond appropriately to off-message user questions.
● Team player who loves working collaboratively in an innovative, fast-growing and challenging environment.
● “Never Say Can’t” attitude that helps CommVersion consolidate its market-leading position.
● The Conversations Specialist must have

📌 Conversations Specialist(International Chat Process) (Mumbai)
🏢 CommVersion | Turn Website Traffic Into Qualified Leads
📍 Mumbai