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- Job Details at a Glance ?
- Location Hyderabad, Telangana, India ?
- Company Amazon ?

Experience 2+ years ?

- Qualification Any Graduate ?
- Eligible Batch 2023, 2024, 2025, 2026 ?
- Job Type Full Time ?

Salary ₹10–₹18 LPA ?
- Industry Technology ?

Key Skills Technical support incident management system troubleshooting root-cause analysis high-severity issue resolution cross-functional coordination operational monitoring AI-assisted diagnostics HTTP DNS Live Ops Support Engineer at Amazon —
- Full Details &

How to Apply Amazon is seeking a Live Ops Support Engineer in Hyderabad, Telangana, India , where you will directly contribute to the Prime Video Experience Technology. This role offers a competitive salary of ₹10–₹18 LPA , making it a lucrative opportunity for fresh graduates. The demand for Live Ops Support Engineer jobs is surging as streaming services like Prime Video expand their user base, necessitating robust technical support.

As Amazon continues to innovate in the technology sector, this role is pivotal for ensuring seamless user experiences, particularly in high-stakes environments where operational integrity is crucial. Amazon , founded in 1994 , employs over 1.5 million people globally and is a leader in e-commerce and cloud computing. The company’s focus on operational excellence and customer satisfaction makes it an ideal workplace for aspiring engineers.

Joining

Amazon means being part of a culture that values innovation and collaboration. This position is perfect for 2023, 2024, 2025, 2026 graduates who hold a degree in any field and have 2+ years experience in technical support. With a salary range of ₹10–₹18 LPA , this role provides an excellent entry point into a thriving career in technology. In this role, you will gain hands-on experience with essential skills such as incident management , system troubleshooting , and AI-assisted diagnostics

- Working with tools like AWS and understanding protocols like HTTP , DNS , and TCP/IP will set you apart in the tech support field, opening doors to advanced career opportunities. ?
- Role Difficulty: Medium | Competition Level: High | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role &

Responsibilities The core mission of the Live Ops Support Engineer at Amazon is to ensure uninterrupted service for Prime Video by swiftly resolving high-severity incidents and enhancing system reliability. Monitor and resolve high-severity incidents using AWS tools to ensure minimal downtime for Prime Video services. Troubleshoot and resolve system issues effectively by utilizing HTTP , DNS , and TCP/IP protocols.

Collaborate with cross-functional teams, including Development and Product Management, to enhance service reliability and performance. Analyze operational metrics to identify trends, aiming for a 99.9% uptime in system performance. Take ownership of incident management processes, ensuring timely resolution and documentation of root-cause analyses

- Prepare detailed reports on system performance and incident resolutions for internal stakeholders, focusing on actionable insights. Provide technical support to clients, ensuring a seamless user experience on Prime Video through effective issue resolution. This role fosters an ownership culture, allowing you to directly impact service reliability and user satisfaction through your technical expertise.

Required Skills &

- Technical Competencies The skill profile for the Live Ops Support Engineer requires a strong foundation in technical support and incident management to effectively troubleshoot and resolve issues.

Technical Skills

Technical support — advanced — essential for diagnosing and resolving issues quickly, ensuring minimal disruption to Prime Video services. Incident management — advanced — critical for handling high-severity issues and minimizing service disruptions through effective processes. System troubleshooting — advanced — used daily to identify and fix technical problems affecting users, leveraging AWS tools.

Knowledge of AWS services — intermediate — necessary for leveraging cloud technologies in operational monitoring and incident resolution. Familiarity with AI-powered diagnostic tools — intermediate — evaluated through practical assessments to enhance troubleshooting efficiency. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience with specific tools and metrics relevant to the role.

Eligibility Criteria

This role is designed for graduates who possess the technical skills necessary for effective problem-solving in a support environment. Any Graduate is eligible,



as technical support roles value problem-solving skills over specific degrees. Candidates from the 2023-2026 batches are encouraged to apply, bringing fresh perspectives to the team.

A minimum of 2 years in technical support is required, with at least 1 year in an L2 role preferred for experienced candidates. No specific CGPA is mandated, but a strong academic record can enhance your application.

Experience with relevant internships or projects related to AWS or technical support can provide a competitive edge. Documentation &

- Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant technical skills and experiences, particularly those related to AWS and incident management.

Pro tip: Tailor your application to emphasize your direct experience with high-severity issue resolution and operational monitoring.

Salary for Live Ops Support Engineer at Amazon ?

Compensation ₹10–₹18 LPA The advertised compensation for the Live Ops Support Engineer role at Amazon is ₹10–₹18 LPA

- The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage.

Recommended

Courses &

- Preparation Tips for Live Ops Support Engineer Upskilling with the right resources significantly enhances your chances of selection for the Live Ops Support Engineer role at Amazon
- Recommended Courses &
- Resources Technical support —
- Essential for mastering the technical support skills required for this role. TCP/IP —
- Crucial for understanding network protocols and troubleshooting connectivity issues. AWS —
- Key for gaining expertise in cloud technologies relevant to the position. KodNest —
- Helps in developing problem-solving skills through practical coding challenges. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply.

Common

Mistakes to Avoid ❌

- Neglecting to tailor your resume for the specific skills listed in the —
- Customize your resume to reflect the required skills. ❌
- Failing to demonstrate relevant technical experience in your application —
- Highlight your technical background clearly. ❌
- Overlooking the importance of quantifying achievements in previous roles —
- Use metrics to showcase your impact. ❌
- Submitting a generic cover letter that does not address Amazon's specific needs —
- Write a personalized cover letter for the role. ❌
- Ignoring the application deadline or failing to follow application instructions —
- Keep track of deadlines and adhere to guidelines. ❌
- Not preparing for technical questions related to AWS or system troubleshooting —
- Practice common technical interview questions.

Before You

Apply —
- Checklist ✅
- Research Amazon 's culture and values to align your application. ✅
- Update your resume to reflect relevant experience and skills. ✅
- Prepare a tailored cover letter that addresses the specific role. ✅
- Gather any necessary documents, such as transcripts or certifications. ✅
- Review the application portal for submission guidelines. ✅
- Practice common technical interview questions related to the role. ✅
- Set reminders for application deadlines and follow-up dates. ✅
- Ensure your LinkedIn profile is updated and reflects your resume.

Resume

Tailoring &
- ATS Keywords for Live Ops Support Engineer Optimizing your resume for ATS is crucial for increasing visibility for the Live Ops Support Engineer role at Amazon
- ATS Keywords to Include Live Ops Support Engineer Technical support Incident management System troubleshooting Root-cause analysis High-severity issue resolution Cross-functional coordination Operational monitoring AI-assisted diagnostics HTTP DNS TCP/IP Resume Tips for This Role Highlight your technical support experience, especially in high-severity incident management. Emphasize any projects or internships related to AWS or cloud technologies. Include specific examples of troubleshooting and problem-solving in your previous roles. Optimize your resume for ATS by incorporating keywords from the . Avoid including irrelevant work experience or outdated skills that do not align with the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers.

Pro tip: Avoid including generic skills or experiences that do not directly relate to the Live Ops Support Engineer position.

How to Apply for Live Ops Support Engineer at Amazon Apply Now —





- Amazon Visit the Amazon jobs portal and search for the Live Ops Support Engineer position. Prepare your resume in PDF format, highlighting relevant skills and experiences. Fill out the application form accurately, ensuring all information is up to date. After submission, you can expect a confirmation email regarding your application status. Keep track of your application through the Amazon careers portal for updates. Applications reviewed on a rolling basis — early submission recommended.

Apply

Now —
- Amazon NexisGrow.com does not charge any fees for job applications.

Amazon

Amazon was founded in 1994 by Jeff Bezos and has since evolved into one of the largest technology companies globally, with its headquarters located in Seattle, Washington
- The company operates in over 100 countries and employs more than 1.5 million people , showcasing its extensive global footprint and influence in the tech industry. Among its diverse product offerings, Amazon is well-known for its e-commerce platform , AWS cloud services , and Prime Video , which boasts over 200 million subscribers worldwide. The company also invests heavily in AI technologies and machine learning to enhance user experiences across its platforms. The culture at Amazon emphasizes innovation and customer obsession, earning it a Glassdoor rating of 4.2/5

- The company has received numerous accolades, including being named one of the best places to work in tech, and offers extensive employee programs focused on mentorship and career development. Recently, Amazon announced a significant investment in AI-assisted diagnostics , aimed at improving operational efficiencies across various departments. This initiative reflects the company's commitment to staying at the forefront of technological advancements and enhancing its service delivery.

For freshers in technology, Amazon presents a strong career launchpad, offering unparalleled opportunities for growth and mentorship. The company's focus on innovation and its vast array of projects allow new employees to gain hands-on experience in cutting-edge technologies, paving the way for successful careers in the tech industry.

Company Details Industry Technology Location

Hyderabad, Telangana, India Connect With Us Careers Apply Now Website ? amazon.jobs Frequently Asked Questions Interview

- Role
- Salary
- Growth ? Who can apply for Live Ops Support Engineer at Amazon?

Eligibility

Tap to expand + Answer Candidates with Any Graduate and 2+ years experience are eligible.

Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role?

Skills Tap to expand + Answer Key skills: Technical support, incident management, system troubleshooting, root-cause analysis, high-severity issue resolution. Strong fundamentals and practical project experience matter most. ? What is the salary for this position?

Salary Tap to expand + Answer Compensation: ₹10–₹18 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Amazon?

Interview

Tap to expand + Answer Typically: Resume shortlisting →

- Online test →
- Technical interview(s) →
- HR round. ? Is this role remote, hybrid, or onsite?

Work Mode

Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the growth opportunities path from this role?

Growth

Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply?

Application

Tap to expand + Answer Apply via the official link in How to Apply section.

Highlight: Technical support, incident management, system troubleshooting, root-cause analysis, high-severity issue resolution. ? Is there a probation period?

Probation

Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Live Ops Support Engineer interview?

Preparation

Tap to expand + Answer (1) Core concepts of Technical support, incident management, system troubleshooting, root-cause analysis, high-severity issue resolution, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Amazon research, (5) Clear communication. ? What is the work culture like at Amazon?

Culture

Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. ?

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