Learning & Development Trainer

Location: Goregaon, Mumbai

Experience Required: 4 Years

Industry: EdTech | Creative & Media Arts

Feel free to reach out to - 91 88286 67930

About the Role

AAFT Online is looking for a passionate and experienced Learning & Development Trainer to lead training and capability-building initiatives for our Inside Sales and Counselling team.

This is a hands-on role where you will be responsible for designing and delivering impactful training programmes, identifying skill gaps, coaching team members, improving process adherence, and driving a culture of continuous learning and performance excellence.

Key Responsibilities

Training Design & Delivery

- Design and deliver end-to-end training programmes covering product knowledge, sales processes, consultative counselling, objection handling, and communication skills.
- Create training content including presentations, SOPs, roleplay scripts, workbooks, assessments, and other learning materials.
- Conduct group training sessions, live roleplays, and one-on-one coaching.
- Develop and maintain a structured training calendar aligned with business requirements and sales cycles.

CRM & Process Training

- Train teams on CRM best practices, including lead management, disposition tagging, activity logging, pipeline management, and follow-up processes.
- Establish and reinforce standardised lead prioritisation and follow-up processes.
- Conduct periodic CRM audits and provide coaching to improve process adherence.
- Develop SOPs and quick-reference guides to strengthen CRM discipline.

Onboarding & New Hire Enablement

- Own the end-to-end onboarding and training experience for new sales hires.
- Deliver training on product knowledge, CRM, sales processes, brand communication,



and team practices.
- Create onboarding kits, assessments, training decks, and structured ramp-up plans.
- Support new joiners in becoming productive and process-compliant within the defined onboarding period.

Performance Tracking & Training Effectiveness

- Measure training effectiveness through assessments, quizzes, call audits, and performance data.
- Identify knowledge, skill, and behavioural gaps and design targeted coaching interventions.
- Monitor individual and team-level performance trends in collaboration with management.
- Prepare periodic training impact reports and recommend improvement actions.

Requirements

- Graduate or Post-Graduate in any discipline.
- Minimum 4 years of experience in Learning & Development, Sales Training, or Sales Enablement.
- Experience in EdTech, Ed-Counselling, BFSI, or high-ticket Inside Sales environments is strongly preferred.
- Hands-on knowledge of CRM platforms such as LeadSquared, Salesforce, Zoho, HubSpot, or similar tools.
- Ability to independently create training decks, SOPs, workbooks, and assessments.
- Excellent verbal and written communication skills in English and Hindi.
- Solid facilitation and coaching skills for both group training and one-on-one sessions.

Preferred Skills

- Experience training teams involved in high-ticket sales.
- Strong understanding of Inside Sales and Consultative Counselling.
- Experience with Learning Management Systems (LMS).
- Certified training credentials such as Train-the-Trainer, CPTD, HRCI, or equivalent will be an added advantage.
- Ability to analyse CRM reports and sales performance data to identify training needs.
- Strong ownership mindset, adaptability, and ability to balance empathy with accountability.

📌 Learning & Development Trainer (Mumbai)
🏢 AAFT
📍 Mumbai