Academic Advisor

Bangalore, UNext Learning Pvt. Ltd.

- Learning and Content Development - Customer Success - Counselling - NA

BASIC FUNCTION To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters.

KEY ACTIVITIES &

RESPONSIBILITIES To be the first level - point of university contact for the student.

To act as an interface between the Student and the University departments.

¢ To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.

¢ To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat

¢ To facilitate in addressing students with their semester subject related queries.

¢ To nurture students in completing their academic requirements in a timely manner.

¢ To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/ queries and also receive inbound calls whenever required to address students queries and respond to their emails.

¢ To achieve high student satisfaction by providing a personalized precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries

¢ To create and follow processes and recommend process improvements

¢ To identify, escalate priority issues,



coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.

¢ To achieve high re-registration of students to next semester and high program completion rate.

¢ To provide a exact and concise information through effective communication technique

¢ To adapt and handle changing situations and environments efficiently

¢ To use effective data points and interpersonal skills to resolve conflict situations

¢ Refrain students from the last-minute submission of IAs, Project Synopsis and Project report

INTERNAL & EXTERNAL INTERACTIONS

¢ Internal: Course Coordinators, Student support executives

¢ External: Students, External Faculty/ SME

PROFILE REQUIRED

¢ Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications

/Information Technology Stream.

¢ 2 6 years Experience in academics/student counselling

Skill & Knowledge:

¢ Good knowledge of a University Academic Processes

¢ Interpersonal and organizational skills

¢ Knowledge of ticketing system & any CRM

Competencies

¢ Verbal, Listening and Written communication skills

¢ Problem analysis and solving skills

¢ Stress tolerance and attention to detail

¢ Team working Quick learner with an ability to multitask and attention to detail.

¢ Should be willing to work on weekends on a rotation basis.

¢ Building strong relationship with students as well as within the organization

¢ Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and

PPTs.

¢ Experience in handling Inbound and Outbound calls is preferred.

📌 Learner success manager (Bengaluru)
🏢 UNext Learning
📍 Bengaluru