Job Purpose The role is responsible for defining and driving DMS AI strategy. Establish and lead the AI Projects & PMO DMS transformation.

Delivering key DMS Tech Transformation projects:

- AI Voice bot across various call types
- Agentic model for Reforecasting & Capacity Planning
- Agentic workflow for Free Collection, Gen-AI Calling, Allocation and Refer-out
- Smart summary info and triggers for better performance management and early resolution
- End to End Agentic DIY workflow for Partner Onboarding
- Bounce cure counselling using Gen-AI calling

Duties and Responsibilities

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Key Accountabilities for the Role

- ??Identifying use cases by working with business teams

- ??Evaluate AI capabilities in the market to solve for use case / build solution inhouse by working with technology team

- ??Manage end to end implementation of the capability and delivery of use case

- ??Track, monitor effectiveness of implementation of AI capabilities and drive adoption of capabilities across the organization

- ??Drive cost benefit analysis and value analysis for the organization to pick up relevant AI capabilities





- ??Enable cost save, revenue generation, productivity enhancement and quality due to AI intervention."

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Additional

Accountabilities

- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

- Prioritization and sequencing; capacity allocation.

Major Challenges

- Aligning diverse stakeholder requirements into a single, feasible increment

- Managing dependencies across multiple systems/environments

- Ensuring quality and compliance within tight release windows

Required Qualifications and Experience a) Qualifications

B.E./B.Tech or equivalent b) Work Experience

12??18 years experience in AI & leading PMO/portfolio governance in BFSI or large?scale tech change.

Solid financial acumen, vendor governance, and executive stakeholder management.

Demonstrated delivery assurance across complex, cross?functional programs.

Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.

📌 Lead - Tech Transformation/Senior Lead - Tech Transformation (Pune)
🏢 Bajaj Finance
📍 Pune