Required Skills:

• Strong experience in Salesforce Design & Architecture

• Service Cloud and Experience Cloud

• 6+ years of Salesforce Development experience

• 2–3 years of Team Leadership experience

• Flow Builder, Apex, LWC, SOQL, and SOSL

• Salesforce Certification (Nice to Have)

Key Information

Experience

8+ years

Notice Period

30 days

Urgency high

Budget / CTC Range

INR 1,537,920 - 1,922,400

Experience Required

● Extracted: "Minimum 8 years' experience working in a Developer capacity on an enterprise CRM solution (Salesforce)." / "Minimum 6 years as a Salesforce

Developer/ within the Service Cloud."

● Parsed Range: 8-null years

● Inference (only if used): Not used.

Overview

- The Lead Salesforce Engineer will provide development and thought leadership for a

Salesforce Service Cloud implementation supporting global, high-volume contact centers. The role delivers architecture, configuration, programming, and integrations to enable a modern digital customer experience. The position partners with internal/external teams, mentors engineers, and drives best practices while challenging the status quo to solve complex business problems.

Key Responsibilities

● Architect complex technical Cloud CRM solutions.

● Integrate multiple cloud and premise-based technologies with

Salesforce.com/Force.com.

● Architect, design, and develop advanced customizations on

Salesforce.com/Force.com.

● Operate partially within US Eastern time zone to align with US-based teams.

● Perform day-to-day code changes on the Salesforce CRM platform to meet customer requests.

● Guide technical project team members to ensure Salesforce best practices.

● Run workshops with business teams and discuss tradeoffs (configuration vs.

code).

● Map functional requirements to Salesforce features and functionality.

● Mentor junior team members in Salesforce.com, Force.com, integration technologies, and best practices.

● Oversee vendor and internal team code reviews.

● Act as application SME for global deployment and educate the organization on

Salesforce capabilities.

● Understand Salesforce product roadmap and proactively plan for enhanced business capability.

- Required Qualifications

● Minimum 8 years' experience in a Developer capacity on an enterprise CRM solution (Salesforce).

● Minimum 6 years as a Salesforce Developer within Service Cloud.

● Bachelor's degree in relevant field or related experience.

● Salesforce Developer and Administration Certifications (current) are required.

● Hands-on experience with Apex Classes, Apex Triggers, Apex Enterprise

Patterns, Apex Mocks, Apex Test classes, Java Script,



Lightning Components,

and Lightning Web Components.

● Extensive API integration experience with third-party applications.

● Experience with Agile methodologies.

● Demonstrated experience leading large-scale Salesforce implementations.

● Experience leading and mentoring junior technical resources.

● Ability to work independently in a fast-paced environment with tight deadlines and minimal supervision.

● Excellent interpersonal and communication skills (verbal and written) for technical and non-technical audiences.

● Initiative to recommend process improvements and demonstrate creative thinking.

Technical Skills Required

● Salesforce Service Cloud

● Apex Classes

● Apex Triggers

● Apex Enterprise Patterns

● Apex Mocks The Lead Salesforce Engineer will provide development and thought leadership for a

Salesforce Service Cloud implementation supporting global, high-volume contact centers. The role delivers architecture, configuration, programming, and integrations to enable a modern digital customer experience. The position partners with internal/external teams, mentors engineers, and drives best practices while challenging the status quo to solve complex business problems.

Key Responsibilities

● Architect complex technical Cloud CRM solutions.

● Integrate multiple cloud and premise-based technologies with

Salesforce.com/Force.com.

● Architect, design, and develop advanced customizations on

Salesforce.com/Force.com.

● Operate partially within US Eastern time zone to align with US-based teams.

● Perform day-to-day code changes on the Salesforce CRM platform to meet customer requests.

● Guide technical project team members to ensure Salesforce best practices.

● Run workshops with business teams and discuss tradeoffs (configuration vs.

code).

● Map functional requirements to Salesforce features and functionality.

● Mentor junior team members in Salesforce.com, Force.com, integration technologies, and best practices.

● Oversee vendor and internal team code reviews.

● Act as application SME for global deployment and educate the organization on

Salesforce capabilities.

● Understand Salesforce product roadmap and proactively plan for enhanced business capability.

Required Qualifications





● Minimum 8 years' experience in a Developer capacity on an enterprise CRM solution (Salesforce).

● Minimum 6 years as a Salesforce Developer within Service Cloud.

● Bachelor's degree in relevant field or related experience.

● Salesforce Developer and Administration Certifications (current) are required.

● Hands-on experience with Apex Classes, Apex Triggers, Apex Enterprise

Patterns, Apex Mocks, Apex Test classes, Java Script, Lightning Components,

and Lightning Web Components.

● Extensive API integration experience with third-party applications.

● Experience with Agile methodologies.

● Demonstrated experience leading large-scale Salesforce implementations.

● Experience leading and mentoring junior technical resources.

● Ability to work independently in a fast-paced setting with tight deadlines and minimal supervision.

● Excellent interpersonal and communication skills (verbal and written) for technical and non-technical audiences.

● Initiative to recommend process improvements and demonstrate creative thinking.

Technical Skills

● Salesforce Service Cloud

● Apex Classes

● Apex Triggers

● Apex Enterprise Patterns

● Apex Mocks

● Apex Test classes

● Java Script

● Lightning Components

● Lightning Web Components

● API Integration

● Agile methodologies

Nice-to-have

● Omni Channel

● Email (digital solutions)

● Social (digital solutions)

● Platform Events

● AppExchange Products

● Batch Apex

● Salesforce Agentforce

● NICE call center CTI integration

● AWS (integration)

● Salesforce GenAI

● E-commerce environment

● 1000+ call center agent multi-site implementation

Tools/Platforms

● Salesforce.com

● Force.com

● Salesforce Service Cloud

● AWS

● NICE (CTI) (as referenced: "NICE call center CTI integration")

● AppExchange

Must follow-

● Strong in the following skills:

● Salesforce design and architecture

● Service Cloud and Experience Cloud

● 6+ years of Salesforce development experience

● 2–3 years of team leadership experience

● Flow Builder, Apex, LWC, SOQL and SOSL

● Salesforce certification (nice to have)

Preferred Qualifications

● History of working in an e-commerce and fast paced environment.

● Experience with 1000+ call center agent multi-site implementation.

● Experience implementing digital solutions like Omni Channel, Email and Social.

● Salesforce Agentforce experience preferred.

● Previous NICE call center CTI integration with Salesforce a significant plus.

● Previous integration experience to AWS.

● Experience in Salesforce GenAI would be a plus.

📌 Lead Salesforce Engineer (Hyderabad)
🏢 Arminus
📍 Hyderabad