Lead Calling & Conversion Manager

We’re looking for someone to own the complete incoming and outgoing calling process for Dr. Morepen Home.

This role is responsible for ensuring every lead is contacted quickly, followed up properly, converted where possible, and never lost due to poor calling discipline.

What You’ll Own

All inbound and outbound calling workflows

Lead assignment, response time, and follow-up

Lead-to-booking conversion

Call scripts and objection handling

WhatsApp follow-ups and customer communication

Calling team productivity and daily targets

Call quality monitoring and coaching

Missed lead and reactivation processes

CRM hygiene and lead status tracking

Reporting on calls, connects, conversions, and revenue

Coordination with marketing and operations teams

Building new calling processes as lead volumes grow

Who We’re Looking For





3 to 7 years in inside sales, telesales, calling operations, customer conversion, or contact center management

Experience managing a calling or lead conversion team

Robust command over CRM and lead management

Highly process-driven and numbers-oriented

Strong communication and team coaching skills

Comfortable owning daily conversion targets

Experience in healthcare, diagnostics, insurance, home services, consumer internet, education, or other high-volume lead businesses is preferred.

Success Metrics

Speed to first call

Contact rate

Lead-to-booking conversion

Follow-up completion

Reactivation rate

Revenue from calling

Call quality

Team productivity

📌 Lead Calling & Conversion Manager (Gurugram)
🏢 Dr. Morepen Home
📍 Gurugram