Would prefer someone in range 8+ to 12 Years of experience

- Qualifications:

Required Skills and Abilities

- 7+ years of Business Analyst experience
- 3-5 years of Incident Management experience
- 3-5 years of Problem Management experience
- Bachelor's degree in business, accounting, IT or any related field

5.

Must have skills: EXCELLENT Communication skills

- Communicating ideas and viewpoints to executives and senior management
- Acting as a liaison between business and IT groups.

• Practical knowledge of ServiceNow reports/reporting

- Practical Knowledge of PowerBI
- Practical Knowledge in ServiceNow Performance Analytics advantageous
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Practical knowledge of Microsoft Visio is advantageous
- Ability to create ad-hoc ServiceNow reports to demonstrate theory/risk/finding
- Build/maintain relationships with key stakeholders
- Identify cutting-edge ways to increase IT Availability/Stability
- Creating monthly metric and performance reports
- Proven experience as a business analyst




- Ability to handle multiple deliverables in a fast-paced environment
- Excellent problem-solving and analytical skills
- Nice to Haves:

• ITIL Certified would be a plus

- Tasks &

responsibilities

- Data mining ServiceNow Incident and Problem data looking for areas of opportunity
- Researching and proposing possible solutions, and writing reports to support findings
- Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
- Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
- The "Big Rocks" that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.
- Utilize the monthly reports to identify business areas in need of improvement

📌 Lead Business Analyst (Pune)
🏢 TalentOla
📍 Pune