Job Description

Key Responsibilities

Own the overall ServiceNow architecture — Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
Design and implement scalable solutions across multiple ServiceNow modules, including:
ITSM (Incident, Problem, Change, Request, CMDB)
CSM (Customer Service Management)
ITOM (Discovery, Event, Service Mapping, Cloud Management)
ITAM (Hardware, Software, and Cloud Asset Management)
SecOps (Security Incident, Vulnerability, Threat Intelligence)
GRC (Policy, Risk, Audit, and Compliance Management)
APM (Application Portfolio Management)
Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
Ensure platform performance, scalability, and maintainability through best-practice design and governance.
Define data models and relationships across CMDB, CSDM,



and other configuration elements.
Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
Guide and mentor development teams, performing design reviews and code governance.
Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
Promote automation, orchestration, and AI-driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.
Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.

Qualifications

10+ years of experience in ServiceNow design, development, and implementation across multiple modules.
Proven success in architecting large-scale, enterprise-grade ServiceNow solutions.
Expertise in Flow Designer, IntegrationHub, REST/

📌 Lead ServiceNow (Hyderabad)
🏢 Neev Systems
📍 Hyderabad