Chennai

Skills

Production supportpayment/ SwiftRoot Cause AnalysisJava application

Job Description

Seeking a Payment and Compliance Production Specialist who has a strong passion for Production Support and is interested in building a career at a fast growing and reputable Bank. The Payment and Compliance Production Specialist will assist with various providing support on technical issues requiring in-depth debugging and expertise in production software applications. In addition, you will train users in need of assistance and perform tests on new application code and application maintenance. They will be given opportunities to participate in Deploy software upgrades to users. This role will report to the Director of Production Support

Responsibility

Oversee support teams responding to day-to-day technical issues and manage the incident response to service outages.
Analyse impact of reported service issues and quickly develop remediation plans.
Implement deployment of application code changes and upgrades to both testing and production environments.



Create and manage reporting tools, log collection and maintenance scripts to ensure seamless operation of application, proactive issue identification and data extraction.
Partner with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications.
Advise the development team of business unit needs and advise on the creation of a roadmap for new processes and features.
Engage with key application users to understand issues and help them remediate them in a timely manner and provide guidance on best practices.
Conduct periodic meetings of support staff to discuss incident patterns and identify recent policies and procedures to improve utility or reliability of applications with a particular focus on automation.

Qualification

Exhibit mastery with support and reporting tools, incident management and issue analysis to improve support procedures and methods.
Display

📌 Production Support (Chennai)
🏢 Intuitive Apps
📍 Chennai