Summary:

We are seeking a highly digital, execution-focused Digital Delivery Manager to
lead the delivery and continuous evolution of our customer-facing website and
mobile app customer experience.

This role is critical to scaling our digital platform, requiring solid
expertise in enterprise-level financial services environments, customer journey
design, and lean delivery execution.

The ideal candidate brings a combination of:

* Digital product delivery leadership
* Customer journey and UX fluency (journey maps, personas, usability)
* Lean/agile delivery experience in complex enterprise environments
* Strong understanding of web and mobile customer experiences within banking or
financial services

This role will operate at the intersection of product, customer experience, and
digital marketing, ensuring that strategic vision is translated into scalable,
high-quality digital solutions while continuing to drive customer engagement,
adoption, and campaign performance.

Job Functions and Responsibilities

* Lead the end-to-end delivery of strategic digital initiatives,



by translating
product vision into structured, actionable deliverables aligned to business
and customer goals.

* Partner closely with Business SMEs and product leadership to translate
complex servicing rules, customer scenarios, and edge cases into scalable,
intuitive digital experiences that align with real-world customer behavior
and enterprise system constraints.

* Facilitate cross-functional alignment across Servicing, Marketing,
Technology, Client Relations, and Web teams to ensure digital solutions
reflect business objectives, customer needs, regulatory considerations, and
technical feasibility.

* Collaborate with UX and customer experience partners to integrate journey
maps, personas, and usability insights into delivery, ensuring that digital
experiences are customer-centric, cohesive across channels, and aligned to
end-to-end lifecycle journeys.

* Oversee backlog management, roadmap exec

📌 Manager, Digital Delivery (Bengaluru)
🏢 Onity
📍 Bengaluru