This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in India.
This is a high-ownership Customer Success role focused on retention, activation, and repeat purchasing in a fast-moving marketplace environment.
You will own the post-purchase relationship with customers, from onboarding through long-term account health.
The role combines customer engagement, data analysis, problem-solving, and process building.
You will establish Customer Success practices from the ground up, including playbooks, health scoring, reporting, and win-back strategies.
Your work will have a direct impact on retention and business performance, with visibility to leadership and meaningful ownership of key metrics.
You will collaborate closely with sales, support, product, and analytics teams in a data-driven, AI-enabled environment.
The position is fully remote, with flexible hours while maintaining at least four hours of daily overlap with US Eastern Time.
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Accountabilities




Own end-to-end onboarding for recent customers, guiding them from their first purchase through their first repeat purchase and continuously improving the onboarding journey.
Manage a portfolio of high-value accounts through proactive check-ins, usage reviews, health monitoring, and targeted retention initiatives.
Build and maintain a customer health-scoring model that identifies accounts at risk of churn and enables early intervention.
Lead retention and save conversations with at-risk customers, documenting outcomes and identifying patterns by churn reason.
Serve as an escalation point for customer concerns, including lead-quality disputes, refund requests, billing questions, and balance-related issues.
Coordinate with support, sales, engineering, product, and analytics teams to resolve customer issues and ensure effective follow-through.
Use data to evaluate refund and credit decisions within established authority

📌 Customer Success Manager (India)
🏢 Jobgether
📍 India