Job Title:
Operations Manager I
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibilities:
Operational Excellence & SLA Management:
Ensure seamless day-to-day operations with consistent SLA delivery while maintaining high employee engagement and customer satisfaction.
Governance & Compliance:
Adhere to the defined governance model, including escalation protocols and communication plans, ensuring transparency and accountability.
Performance Management:
Drive performance discipline, monitor adherence to quality standards, and resolve operational challenges in a timely manner.
Process Evaluation & Continuous Improvement:
Regularly assess processes to identify gaps and implement efficiency, automation, and quality improvement initiatives.
Technology & UAT Oversight:
Lead and support User Acceptance Testing (UAT) for new tools, product features, and workflows. Ensure readiness, identify defects, and work closely with tech teams to drive resolutions.
Tech & AI Enablement:
Promote adoption of latest technologies, automation tools, and AI-driven solutions to enhance productivity, improve customer experience, and reduce manual effort.
Innovation & Experimentation:
Partner with product and engineering teams to pilot new solutions, provide structured feedback, and scale successful tech interventions.
Leadership & Expertise:
Provide strategic guidance and act as a subject matter expert in operations and process excellence.
Team Development & Engagement:
Coach and mentor team members, build leadership capability, and foster a high-performance, collaborative work setting.
Collaboration & Stakeholder Management:
Work closely with cross-functional teams (Tech, Product, QA, WFM, HR) and multiple sites to e
📌 Operations Manager I (Bengaluru)
🏢 CNX
📍 Bengaluru