Position Description
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Production Support Sr Lead
Experience: 8+ Years
Category: Production Support
Shift: 6 am – 2 pm / 1 pm – 10 pm
Main location: India, Telangana, Hyderabad / India, Karnataka, Bengaluru
Position ID: J0826-0259
Employment Type: Full Time
Education Qualification:
Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.
Position Description: We are looking for an experienced Production Support Senior Lead to join our team. This position requires a managerial, technical and motivated individual capable of interacting with stakeholders and engineering teams and is responsible for post-implementation support changes that go into production. In this role, an individual will proactively monitor production tickets, trend analysis, mentoring teams, identify areas of improvement and improve operational expenses
Your future duties and responsibilities
Lead a team of analysts, developers in triaging customer reported issues and monitoring/maintaining critical web/mobile applications
Understand the product/functionality and the business requirements. Ensure the production support team is aware of the impact of changes that go into production.
Candidates will have hands on experience in handling distributed s
📌 Production Support (Hyderabad)
🏢 CGI
📍 Hyderabad