INFINX

Senior Site Reliability Engineer

Hybrid Cloud: AWS / IBM Cloud • Experience: 4–6 years • Bengaluru (Hybrid) • Full time

Company Overview

Infinx Healthcare is a leading healthcare payment solutions provider specializing in next-generation, cloud-based SaaS
products. Our mission is to maximize and preserve revenue across the US healthcare revenue cycle by combining
human expertise with artificial intelligence.
Our platform carries critical clinical transactions for providers across the United States. Reliability engineering sits
close to the centre of our engineering organisation rather than at its edge.
To learn more, visit www.infinx.com.
About the Role
We are looking for a Senior Site Reliability Engineer to own the availability and performance of production systems
that span AWS, IBM Cloud, etc.. This is a hands-on engineering role rather than a monitoring rotation. You will write
the automation, define the service levels, and change the architecture that keeps recurring incidents from recurring.




Workloads run on managed Kubernetes in AWS and on Red Hat OpenShift in IBM Cloud. Your job is to make that
estate behave like one system: consistent service levels, one observability pane, one incident process, and
infrastructure defined as code no matter which provider sits underneath.
What You Will Own
Reliability and Service Levels
• Own SLIs, SLOs, and error budgets for a defined set of critical services, negotiated with product and service
owners rather than imposed on them.
• Use error-budget burn to make real prioritisation calls, including slowing a rollout when the budget is spent.
• Run capacity and headroom planning across cloud and on-premises resources, where procurement lead times
differ by months.
• Push reliability improvements upstream into application design reviews instead of absorbing them at the
infrastructure layer.
Incident Response and Learning
• Act as incident commander for high-severity events, coordinating triage, escalation, custome

📌 Senior Site Reliability Engineer (Bengaluru)
🏢 Infinx
📍 Bengaluru