The IT Operations Manager will be responsible for delivering excellent IT services for the

Adani account, ensuring smooth operations across hardware, software, and ITIL processes. The role includes managing Operations Managers for SNXT Team, assigning work, tracking completion, and driving escalation management.

Key Responsibilities :

- IT Service Delivery aligned with SLA management and customer expectations.
- Must be able to support and successfully drive End user support and Data Center management and coordination.
- Manage incident, problem, change, capacity, and availability processes as per ITIL
- Drive IT process automation with implementation and continuous improvement
- Monitor and maintain ServiceNow workflows
- Oversee hardware and software asset lifecycle




- Ensure user and asset compliance
- Lead IT support team, optimize staffing, minimize attrition
- Handle manpower hiring, onboarding, offboarding and training
- Coordinate with vendors, OEMs, and customer IT stakeholders
- Implement ITIL governance for Incident, Change, Problem, Capacity, Availability
- Conduct audits and compliance checks
- Identify automation opportunities and conduct training
- Escalation management and resolution
- Manage Operations Managers for SNXT Team, assign tasks, and ensure timely

📌 IT Project Manager (Mumbai)
🏢 TalentOla
📍 Mumbai