Job Requirements
Job Title: Project Delivery Lead
Department/Function: Retail Banking Operation

Job Purpose:
We are seeking a Project Delivery Lead to join our Project & Quality Assurance team. This role is responsible for end-to-end project planning and execution, stakeholder management, governance, escalation handling, team leadership, and audit support. The candidate will lead operational activities, optimize processes, and ensure timely delivery of regulatory and internal data. The role also involves regular engagement with senior management and cross-functional teams to drive strategic initiatives and ensure project success.

Roles & Responsibilities:
Manage a sub-unit to ensure smooth execution of operational activities.
Act as an individual contributor for complex processes, digital initiatives, and detailed root cause analysis (RCA).
Serve as the primary escalation point across all stakeholders.
Allocate tasks, manage team performance, and drive process optimization.
Oversee SOP management across sub-units and ensure effective training execution.




Handle internal and external audits, including regulatory data delivery across verticals.
Lead senior management reviews and ensure timely updates on project progress.
Collaborate with Product, Compliance, other bank stakeholders, and external partners.
Support regulatory, internal, and risk audits.
Act as the second-level escalation point for sub-unit issues.
Robust project management and execution capabilities.
Excellent stakeholder engagement and governance skills.
Proven ability to manage escalations and resolve complex issues.
Experience in SOP development and training delivery.
Proficiency in handling audits and regulatory reporting.
Effective team management and mentoring abilities.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Ability to work under pressure and deliver consistent results

Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) /

📌 Project Delivery Lead (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai