We Make Life More Rewarding and Dignified

Location: Gurugram

Department: Sales

Summary

The Customer Service & Order Management Associate is primarily responsible for the support and education of end-users and caregivers with Hollister products and services. He/She will be responsible for managing customer interactions and end-to-end order processing activities, ensuring order accuracy, timely fulfilment, and effective coordination across internal functions to enhance customer satisfaction and operational excellence. ensuring order accuracy, timely order fulfillment, proactive stakeholder coordination, and adherence to service level commitments.

Responsibilities

Customer Service
Manage customer inquiries and service requests across multiple communication channels, ensuring prompt and effective resolution.
Address customer concerns and complaints within defined service standards, escalating complex issues as required.
Build and maintain strong customer relationships through skilled and responsive support.
Provide accurate information on products, pricing, order status,



and delivery schedules
Collaborate with cross-functional teams to ensure timely resolution of customer issues and seamless service delivery.
Order Management
Process and validate customer orders in the ERP system with a high degree of accuracy- Process and validate customer orders in SAP ERP with a high degree of accuracy while meeting service level agreements (SLAs) and order quality standards.
Ensure completeness and accuracy of order details, pricing, and delivery commitments- Coordinate order fulfillment activities and proactively manage orders to ensure customer delivery commitments are achieved.
Collaborate with cross-functional teams to facilitate efficient order execution.
Track order status and provide timely updates to customers and stakeholders.
Administer order amendments, cancellations, and returns in line with company guidelines.
Process, Documentation & Compliance
Maintain accu

📌 Customer Service II (Gurugram)
🏢 Hollister
📍 Gurugram