Job Description – ServiceNow Manager (C1/Manager)
Location: Bangalore Hybrid 10 days in a month
Experience: 12+ Years
Shift: General Shift
Contract 2 hire

Position Summary
We are seeking an experienced ServiceNow Manager to lead large-scale ServiceNow engagements, driving both platform architecture and delivery excellence. The ideal candidate will be responsible for defining platform strategy, governing architecture standards, managing end-to-end program delivery, and leading cross-functional teams to deliver scalable, secure, and business-aligned ServiceNow solutions.
Key Responsibilities
Architecture & Technical Leadership
Define and own the ServiceNow platform architecture, roadmap, and governance framework.
Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise standards.
Establish platform governance for instance strategy, cloning schedules, release management, Update Sets, and App Engine deployments.
Lead architecture reviews for CMDB, CSDM, integrations, data models, and custom applications.
Drive Technical Review Boards (TRB)



and ensure adherence to ServiceNow best practices.
Define secure integration patterns using REST, SOAP, IntegrationHub, OAuth 2.0, SSO, and enterprise integration frameworks.
Minimize technical debt through governance and architectural oversight.
Delivery & Program Management
Lead end-to-end ServiceNow implementation, enhancement, and transformation programs.
Manage project scope, timelines, budgets, resources, and delivery quality.
Drive Agile delivery practices including Sprint Planning, Stand-ups, Reviews, and Retrospectives.
Monitor project metrics such as velocity, burndown, resource utilization, and release readiness.
Identify and mitigate project risks, dependencies, and escalations.
Ensure successful deployment, adoption, and business value realization.
Stakeholder Management
Act as the primary point of contact for business leaders and executive stakeholders.
Translate business requirements into

📌 ServiceNow Manager (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru