Job Title: Customer Service Executive

Location: Hyderabad

Job Code: R - 8107

EC-Council is the world’s largest cyber security technical certification body. We operate in 170 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

www.eccouncil.org

Role Overview

The role involves delivering a high-quality customer experience by understanding customer needs, resolving queries efficiently, and ensuring issues are handled with accuracy and empathy. The position requires strong verbal and written communication, effective problem-solving, and the ability to take ownership of customer concerns from initial interaction through resolution.

The role also involves handling escalations, collaborating with relevant teams when required, adapting to changing processes, and maintaining close attention to detail. A successful candidate should be a quick learner,



customer-focused, accountable, and comfortable working in a fast-paced environment.

Key Responsibilities

Deliver a positive and consistent customer experience across all interactions.
Maintain strong CSAT and achieve key service metrics, including response time, resolution time, quality, and productivity.
Handle all types of customers professionally, including difficult situations and escalations.
Take ownership and accelerate resolution while ensuring accurate and timely responses.
Develop solid product and process knowledge to provide effective customer support.
Ensure error-free execution and adherence to defined processes and policies.
Identify recurring issues and report process gaps to help improve the overall customer experience.
Maintain clear, professional, and effective written and verbal communication.
Work Schedule: 5-day working week | Rotational shifts & rotational week-of

📌 Customer Service Executive (Hyderabad)
🏢 EC-Council
📍 Hyderabad