Job Summary

Responsible for supporting business processes within Global Business Services, driving program management including but not limited to governance, transition and continuous improvements

Job Responsibilities

Responsible for operational excellence in line with GBS operating model by driving governance framework as per GBS operating model
Drive governance for GBS operational plans
Publish operational dashboards. Trend and analyze for governance
Track execution of operational actions. Report against plan on outcomes realized from actions
Champion Continuous Improvement Initiatives at GBS
Drive meeting as per agreed governance framework for all processes
Ensure transition excellence by implementing 6D methodology for all process transfers
Manage RAID (Risk, Action, Issue, Decision) across GBS for people, process and systems
Escalate process risks and issues appropriately collaboratively with the Service Leaders and Operational Leaders
Support Quality Management Team for activities as aligned




Support regulatory and customer audits, when required
Escalate unresolved issues to immediate supervisor
Works in a safe manner collaborating as a team member to achieve all outcomes.
Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Setting policies, and HR policies.
All other relevant duties as assigned.

Job Requirements
Education
Minimum Post Graduate, preferably in the field of Life-sciences

Knowledge, Skills and Abilities
Excellent communication skills
Multitasking and good at analytics
Adept with Microsoft office suite of applications
Capability to work in a matrix environment

Experience
5-8 yrs of similar industry experience

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