We are looking for a HES & MDM Operations Specialist to ensure stable, effective, and compliant day-to-day operations of the Head End System (HES) and Meter Data Management (MDM) platforms. The role will be responsible for maintaining meter communication performance, ensuring data availability and billing readiness, executing remote meter operations, managing operational incidents, adhering to service level agreements (SLAs), safeguarding data integrity, and delivering timely operational reporting.

Overall Responsibility
Ensure stable and compliant day-to-day HES & MDM operations, with focus on meter communication, data availability, billing readiness, remote operations, SLA adherence, data integrity, issue resolution, and timely operational reporting.
HES & MDM Operations
HES/MDM Meter Onboarding & Configuration: End-to-end onboarding of smart meters in HES and MDM, including meter registration, communication validation, parameter/configuration checks, meter categorization, and ensuring successful data flow between HES and MDM.
Operational Monitoring & Health Checks:



Continuous monitoring of HES/MDM operations to ensure meter communication, data availability, scheduled jobs, interfaces, and critical services are functioning as per defined operational requirements and SLAs.
ODR Execution & Billing Data Push: Planning and execution of On-Demand Read (ODR) activities for required meters, monitoring ODR success/failure, troubleshooting exceptions, and ensuring timely and accurate billing data is pushed from HES to MDM.
Event & Data Monitoring: Monitoring and validation of LS, DP, BP, power-related and other meter events to ensure complete and accurate event capture, processing, and availability in downstream systems. Identification and resolution of missing, delayed, duplicate, or incorrect event data.
SIM/NSP Issue Management: Handling communication-related issues associated with SIMs, Network Service Providers (NSPs), network connectivity, signal/communication failu

📌 Senior Associate (India)
🏢 Esyasoft Technologies Private
📍 India