- Contact prospective students and parents through inbound and outbound calls.
- Understand the student's academic goals, requirements, and learning challenges.
- Provide detailed information about Infinity Learn's courses, programs, and learning solutions.
- Counsel students/parents and recommend the most suitable academic program.
- Handle customer queries, concerns, and objections effectively.
- Convert qualified leads into successful enrollments/admissions.
- Maintain regular follow-ups with prospective customers through calls and other communication channels.
- Achieve assigned daily, weekly, and monthly sales targets.
- Maintain accurate lead and customer information in the CRM.
- Track the complete sales journey from lead generation to enrollment.
- Build solid relationships with students and parents to create a positive customer experience.
- Coordinate with relevant internal teams to ensure a smooth enrollment process.
- Stay updated about new courses, offerings, pricing, promotions, and academic programs.
- Follow company sales processes, quality standards, and compliance guidelines.
Required Skills & Qualifications
- Bachelor's degree in any discipline preferred.
- 0-3 years of experience in inside sales, academic counselling, education sales, tele-sales, or customer-facing roles.
- Freshers with excellent communication and a strong interest in sales may also apply.
- Excellent verbal and written communication skills.
- Strong convincing, negotiation, and objection-handling abilities.
- Customer-focused and empathetic approach.
- Comfortable working with sales targets and performance metrics.
- Good interpersonal and relationship-building skills.
- Basic knowledge of CRM systems and computer applica