Job Description
Senior Demo Platform Architect – Contact Center and Customer Experience
Position Overview: We are seeking a seasoned Senior Demo Platform Engineer with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS. This role will own the development, maintenance, and continuous improvement of shared demo environments and reusable customer service use cases. The ideal candidate will combine hands-on technical expertise, strong operational ownership, and independent decision-making to ensure demo environments remain reliable, current, scalable, and ready to support both internal teams and occasional customer-facing engagements.
Core Daily Activities
Own and Optimize Demo Environments – Maintain reliable, scalable, secure, and high-quality shared demo environments leveraging Amazon Connect, AWS, and Zendesk.
Develop New Demo Use Cases – Design and build compelling, reusable demonstrations that showcase contact center, customer experience, AI, automation, analytics, and integration capabilities.
Support Custom Demo Requests – Partner with presales specialists and architects to develop chance-specific configurations, integrations, workflows, and demonstrations.
Maintain Product and Release Readiness – Track Zendesk, Amazon Connect, AWS, and related technology releases and incorporate relevant capabilities into the demo portfolio.
Drive Automation and Standardization – Develop reusable components, templates, deployment processes, and automation to improve the speed and consistency of demo delivery.
Ensure Security, Governance, and Best Practices – Maintain appropriate access controls, data standards, platform governance, cost management, and technical quality across demo environments.
Support Customer-Facing Activities – Occasionally participate in customer demonstrations, proof of concepts (PoCs), technical discussions, and presentations for prospects and clients.
Develop Technical Documentation and Demo
📌 Senior Demo Platform Architect (Pune)
🏢 Zendesk
📍 Pune